FAQ
UK Delivery
UK Standard Delivery
- Estimated Delivery: 3–7 business days
- Delivery Fee: Calculated at checkout (Free for orders over £50)
Where do orders ship from?
To guarantee product quality and availability, items are dispatched directly from our primary international fulfillment hub in the US using expedited tracked delivery.
Can delivery times vary by postcode?
Yes. Deliveries to certain remote postcodes (such as the Scottish Highlands, Channel Islands, and Northern Ireland, including HS, KW, PA, TR, and ZE) may take slightly longer to arrive.
How will my order be delivered?
We partner with trusted courier services, including Royal Mail, Evri, and DPD, for final UK delivery. Once your order is dispatched, you will receive an email with your tracking link and carrier details.
Will I have to pay customs or import duties?
No. UK orders are fully processed so that you receive your package directly at your door without any surprise customs charges.
Can delivery be delayed?
While most orders arrive within the 3–7 business day window, delivery timelines may occasionally be delayed due to situations beyond our control, such as adverse weather conditions, peak seasonal demand, or postal clearance.
Do you offer Next Day Delivery or Collect in Store?
Currently, all orders are dispatched directly to your shipping address via standard tracked delivery to ensure maximum efficiency and package safety. We do not offer express next-day options or in-store pickup.
International Delivery
United States (Domestic Dispatch)
- Estimated Delivery: 2–5 business days
- Delivery charges are calculated automatically at checkout.
Europe & Rest of the World
- Estimated Delivery: 5–12 business days
- Delivery charges are calculated automatically at checkout based on destination.
Where do international orders ship from?
All international orders are dispatched directly from our US fulfillment hub via trusted global courier networks.
How can I track my shipment?
Once your order is on its way, you will receive a dispatch confirmation email containing your tracking link and carrier details so you can monitor your package end-to-end.
Are there any taxes, duties, or customs fees?
International shipments outside the UK and US may be subject to local import duties, taxes, or customs clearance fees once the package reaches the destination country. These charges are the sole responsibility of the recipient.
Are there countries you do not ship to?
Due to carrier restrictions and local postal disruptions, shipping is currently suspended to select locations, including Russia, Ukraine, Belarus, Iran, and active conflict zones. If we cannot ship to your specific region, you will be notified at checkout.
Can delivery be delayed?
Please note that international transit times may occasionally be extended due to local customs processing, regional postal backlogs, or adverse weather conditions beyond our control.
How can I track my order?
As soon as your order is dispatched from our fulfillment hub, you will receive a confirmation email with your unique tracking number and a direct link to track your package on the carrier’s system (e.g., Royal Mail, DPD, or USPS).
You can simply click the link provided in your email to view real-time updates on your delivery.
When will my tracking information update?
Please allow 24 to 48 hours after receiving your dispatch email for the carrier to register the initial scan and display full tracking details.
Didn't receive a tracking email?
If you haven't received your tracking link within 3 business days of placing your order, please check your spam/junk folder or contact our support team at support@aureoncoast.com with your order number.
Are there any product shipping restrictions?
Are there any products that cannot be shipped internationally?
Due to international postal regulations and destination country restrictions, certain oversized, fragile, or restricted products may not be available for shipping to specific regions outside the UK or US.
If any item in your cart is subject to shipping restrictions in your selected destination, this will be automatically flagged at checkout before you place your order.
Are local taxes and import duties included in the product price?
Yes, absolutely! To ensure a seamless and worry-free shopping experience worldwide, all applicable taxes, customs duties, and import fees are already included in the final price you see at checkout.
You will never be required to pay unexpected customs charges or extra fees upon delivery. What you pay at checkout is the total and final cost of your order, straight to your doorstep.
All Prices Include Taxes & Duties – No Hidden Fees at Delivery.
How can I see the final price before completing my purchase?
Are there any hidden costs or extra charges at checkout?
What you see is what you pay! The price displayed on the product page and in your shopping bag includes all applicable taxes, duties, and product costs. When you reach the checkout page, you will see a clear breakdown showing your item total and shipping fee (if applicable). There are no hidden fees, surprise taxes, or extra costs added at the final step.
Will the price change or vary during checkout?
Are there any fluctuating or unexpected customs fees?
No! Unlike conventional international stores that calculate variable taxes at the final payment step, all prices at Aureon Coast are fixed and include all necessary import procedures and duties. The price you see on the product page is the final cost—you will never encounter fluctuating tax surcharges or unexpected price increases during checkout.
What should I do if a carrier asks me for extra duty or customs fees?
All orders from Aureon Coast are shipped with duties and taxes fully covered. You should never be asked by a courier or local postal authority to pay additional fees to receive your package.
In the extremely rare event that a local customs office or carrier mistakenly issues a payment request for your delivery, please do not pay it without reaching out to us first.
Send a photo or copy of the charge notice to our support team at support@aureoncoast.com with your order number. We will immediately coordinate with the carrier or reimburse any verified, unexpected charges so your parcel is released without hassle.
Can I ship items to multiple addresses in a single order?
We can only deliver to one shipping address per checkout.
If you wish to send items to different locations (for example, purchasing gifts for friends or family in different addresses), please place a separate order for each shipping destination.
I have only received part of my order. What should I do?
If you ordered multiple items or a bundle, they may be dispatched in separate packages from our US fulfillment hubs to ensure your items reach you as quickly as possible.
How to check:
- Check your dispatch emails — if your order is being sent in multiple parcels, you will receive a separate tracking link for each package.
- Your remaining items are likely already on their way and will arrive shortly after.
Still missing an item?
If all tracking links show as "Delivered" and you are still missing an item from your order, please contact our support team at support@aureoncoast.com within 7 days of delivery with your order number, and we will resolve it for you right away.
What should I do if my tracking says "Delivered", but I haven't received my package?
If your tracking link shows that your package was delivered but you haven't received it:
- Check your surrounding area: Look around your porch, building entryway, or check with neighbors or building managers/reception.
- Wait a few hours: On rare occasions, carriers mark parcels as "Delivered" shortly before physical drop-off.
Still can't find your order?
Contact our support team immediately at support@aureoncoast.com with your order number. We will open a priority claim with the shipping carrier to track down your package or issue a replacement/refund if it is verified as lost.