FAQ

UK Standard Delivery

Estimated delivery: 5–15 working days from the date your order is placed for most UK addresses.
Delivery fee: Complimentary standard delivery on all UK orders.
Order processing is included within the estimated delivery timeframe.
Working days are Monday to Friday, excluding UK bank holidays.

Where do orders ship from?

Orders are fulfilled through our network of international fulfilment partners. Depending on the item and stock availability, orders may be dispatched from different locations.

If your order contains multiple items, they may occasionally be dispatched separately and arrive in more than one parcel.

Can delivery times vary by location?

Yes. Delivery to certain remote UK locations, including parts of the Scottish Highlands and Islands and some addresses in Northern Ireland, may require additional time.

Where applicable, location-specific delivery restrictions or options will be shown at checkout.

How will my order be delivered?

All UK orders are sent using tracked delivery services. The carrier may vary depending on the item, fulfilment location and delivery address.

Once your order has been dispatched, you will receive an email containing your tracking information. Tracking updates may take a short time to become active after dispatch.

Will I have to pay customs or import duties?

For UK orders, Aureon Coast covers any applicable customs and import charges. You should not be required to pay additional customs fees upon delivery.

If a carrier requests an unexpected customs or import payment, please contact us before making payment so that we can assist you.

Can delivery be delayed?

Our 5–15 working day delivery timeframe is an estimate. On rare occasions, deliveries may take longer due to circumstances outside our control, including carrier disruption, adverse weather, peak seasonal demand, border processing or delivery to remote locations.

If your order has not arrived within the estimated timeframe, please contact us and we will be happy to assist.

Do you offer Next Day Delivery or Click & Collect?

Not currently. We presently offer standard tracked delivery directly to your shipping address.

Next Day Delivery and Click & Collect are not currently available.

International Delivery

We currently ship to selected international destinations outside the United Kingdom.

Estimated delivery times vary depending on the destination and shipping method. Available delivery options, estimated delivery timeframes and any applicable shipping charges will be shown at checkout before you place your order.

Where do international orders ship from?

Orders are fulfilled through our network of international fulfilment partners. Depending on the item, stock availability and destination, orders may be dispatched from different locations.

If your order contains multiple items, they may occasionally be dispatched separately and arrive in more than one parcel.

How can I track my international order?

Once your order has been dispatched and tracking information becomes available, you will receive a dispatch confirmation email containing your tracking details.

Tracking updates may take a short time to become active after dispatch while the carrier processes the shipment and records its initial scans.

Are there any taxes, duties or customs fees?

Depending on the destination, international orders may be subject to local taxes, import duties, customs charges, brokerage or clearance fees.

These charges can vary depending on the destination, product classification, country of origin, shipment value and applicable local regulations.

Any taxes or duties collected by Aureon Coast, where applicable, will be displayed at checkout. Charges that are not explicitly shown as included or collected at checkout may be payable upon import and collected by the local customs authority, carrier or customs broker.

We recommend reviewing the applicable import rules for your destination before placing an order.

Are there destinations you do not ship to?

Shipping availability varies by destination and may change due to carrier availability, regulatory requirements or local restrictions.

If your destination cannot be selected at checkout, or no delivery option is available for your address, we are currently unable to ship there.

Can international delivery be delayed?

International delivery times are estimates and may occasionally be affected by customs or border processing, carrier disruption, adverse weather, peak seasonal demand or other circumstances outside our control.

Once your order has been dispatched and tracking information becomes available, you will receive a dispatch confirmation email containing your tracking details and a link to follow your shipment.

You can use the tracking link provided to view the latest updates available from the carrier.

When will my tracking information update?

Tracking information may take 24–48 hours after receiving your dispatch confirmation to display its first update while the carrier processes the shipment and records its initial scans. In some cases, tracking updates may take a little longer to appear.

Further tracking updates will appear as they are recorded by the carrier throughout the delivery journey.

Didn't receive a tracking email?

If you have not received a tracking email, please check your spam or junk folder first.

Tracking information is provided once your order has been dispatched and tracking details become available. If you need assistance with your order, please contact us at support@aureoncoast.com with your order number.

Some products may be subject to shipping restrictions in certain destinations due to carrier requirements, customs regulations or local laws.

Shipping availability can vary depending on the product and destination. If no delivery option is available for your address at checkout, we are currently unable to ship that order to your destination.

In some cases, a shipping restriction may only become apparent after an order has been placed. If this affects your order, we will contact you as soon as possible with the available options.

Taxes & Duties

How are taxes and import duties handled?

For UK orders, Aureon Coast covers any applicable customs and import charges. You should not be required to pay additional customs fees upon delivery.

For orders outside the United Kingdom, local taxes, import duties, customs charges, brokerage or clearance fees may apply depending on the destination.

We recommend reviewing the applicable import rules for your destination before placing an order.

Before you place your order, the total amount charged by Aureon Coast will be clearly displayed at checkout, including your items, any applicable shipping charges, and any taxes or duties collected by us.

For UK orders, standard delivery is complimentary and Aureon Coast covers any applicable customs and import charges. You should not be required to pay additional customs fees upon delivery.

For orders outside the United Kingdom, local taxes, import duties, customs charges, brokerage or clearance fees that are not collected by Aureon Coast at checkout may be payable separately upon import.

Please review our Taxes & Duties and Delivery information before placing your order for further details.

Your order total may update during checkout as your delivery details and any applicable shipping charges, taxes or duties are calculated.

Any changes to the amount charged by Aureon Coast will be clearly shown before you confirm your order.

For UK orders, standard delivery is complimentary and Aureon Coast covers any applicable customs and import charges.

If a carrier or customs authority asks you to pay duties, taxes or other import-related charges, the next steps will depend on your delivery destination.

For orders delivered to the United Kingdom, Aureon Coast covers any applicable customs and import charges. If you receive an unexpected payment request, please contact us before making payment where possible so that we can review the charge and advise you on the next steps.

Please send a photo or copy of the payment request to support@aureoncoast.com, together with your order number. If you have already paid the charge, please also include proof of payment. If our review confirms that the charge should have been covered by Aureon Coast under our UK policy, we will arrange an appropriate resolution. If you have already paid a covered charge, we will arrange reimbursement of the verified amount paid.

For orders delivered outside the United Kingdom, local taxes, import duties, customs charges, brokerage or clearance fees that were not collected by Aureon Coast at checkout may be payable upon import. If you are unsure whether a charge was already collected by Aureon Coast, please contact us before making payment where possible.

Please refer to our Taxes & Duties information for further details.

We are unable to deliver a single order to multiple addresses

If you would like items delivered to different addresses, please place a separate order for each delivery address

If your order contains multiple items, they may occasionally be dispatched separately and arrive in more than one parcel.

Please check your dispatch confirmation, any order updates you have received, and the tracking information provided for your order. If your order has been split into multiple parcels, you may see more than one tracking number.

If another parcel is still in transit and remains within its estimated delivery timeframe, please allow that timeframe to pass.

If all expected parcels have been delivered and an item is still missing, please contact us at support@aureoncoast.com as soon as possible with your order number and details of the missing item. We will review your order and help resolve the issue.

If your tracking shows that your parcel has been delivered but you cannot locate it, please first check the delivery details provided by the carrier, including the delivery address and any delivery photo, safe place or collection point information where available.

Please also check around your property and with anyone else at your address, neighbours, building reception or management who may have accepted the parcel on your behalf.

If the parcel was only marked as delivered today and the delivery details do not indicate a problem, please allow until the following day, as some carriers may record a delivery scan shortly before the parcel physically arrives.

If you still cannot locate your parcel after completing these checks, please contact us at support@aureoncoast.com with your order number as soon as possible. We will review the delivery information and, where necessary, investigate the shipment with the relevant fulfilment partner or carrier.

If our investigation confirms that the parcel was not successfully delivered to you, to someone authorised by you to receive it, or to an alternative delivery location authorised by you, we will work with you to arrange an appropriate resolution.