Customer Care
At Aureon Coast, we are committed to providing the best experience for our customers. If you have any questions about our products, your order, or shipping times, please contact our support team at support@aureoncoast.com. We aim to respond to all inquiries within 24-48 hours.
Privacy & Safety
At Aureon Coast, your privacy and safety are our highest priorities. We are committed to protecting the personal information you share with us and ensuring a secure shopping experience.
1. Information We Collect
When you make a purchase through our store, we collect necessary information to process your order, including your name, billing address, shipping address, email address, and phone number.
2. How We Use Your Information
We use this information exclusively to fulfill your orders, arrange for shipping, process payments, and communicate with you regarding your purchase.
3. Data Sharing & Third Parties
We only share your data with trusted third parties essential to our operations. This includes our fulfillment partners who ship your products and secure payment gateways (such as Stripe). We will never sell or rent your personal information to outside companies.
4. Security & Payments
Your safety is guaranteed. Our checkout process is fully encrypted, and we follow strict industry standards (PCI-DSS compliance) to ensure your data is safe. All credit/debit card transactions are securely processed directly through Stripe, meaning we never store or have access to your full financial information on our servers.
5. Your Rights (UK & EU Residents)
Under UK and EU data protection laws, you have the right to access, update, or request the deletion of your personal information at any time. If you wish to exercise these rights, please contact our support team at support@aureoncoast.com.