Shipping Policy
At Aureon Coast, we partner with carefully selected international suppliers to deliver exceptional pieces directly to your doorstep.
1. Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
2. Delivery Timeframes
We proudly ship throughout the United Kingdom and to selected international destinations. Our estimated delivery time is 5 to 15 business days. Please note that customs processing or remote location deliveries may occasionally cause slight delays.
3. Order Tracking
Once your order has dispatched, you will receive an automated email containing your tracking number and carrier information allowing you to monitor your delivery throughout its journey.
4. Customs & Import Duties
All applicable import duties, taxes, and customs clearance fees are covered by Aureon Coast. There are no additional customs charges for customers upon delivery.
5. Incorrect Address & Failed Deliveries
Please ensure your shipping details are complete and correct at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, reshipping fees may apply.
Support: 📧 support@aureoncoast.com
Return & Exchange Policy
We want you to love your purchase. If you are not entirely satisfied, we are here to help.
1. 14-Day Right of Return
In accordance with UK Consumer Rights, you have 14 days from the date you receive your item to request a return or cancellation. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
2. Refund Method
Once your returned item is received and inspected, we will notify you of the status. Approved refunds will be issued directly back to your original payment method (Stripe/Card) within 5 to 7 business days.
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at support@aureoncoast.com with your order number and photos of the issue. We will arrange a free replacement or a full refund.
4. Return Shipping Costs
Unless the item is defective or damaged upon arrival, customers are responsible for paying their own return shipping costs.
Questions? Contact Us: 📧 support@aureoncoast.com